Help Center

Frequently asked questions

  • What is Hailo?

    Hailo is a new service, bringing the cab into the 21st century. We make sure people are never more than two taps away from a licensed taxi. And drivers get more passengers when they want them.

    May 20, 2014 02:39PM BST
  • Why should I sign up?

    The taxi business is changing and we are seeing more passengers ordering a cab through the convenience of their smartphone. Up until now, this has given an advantage to private hire firms.London’s cabbies now have the chance to win back their work. Here are a few reasons we think every licensed taxi driver should register with Hailo: Get more passengers every shift. We’ll send you jobs when you want them which means you’ll spend less time running empty and more time earning more money. It’s free to download and there are no fees, subscriptions or long-term commitments. You simply pay when you earn. Hassle-free card payments, on Account or off the street. We are the No. 1 taxi app in London with over 14,000 drivers and 500,000+ registered customers. We were founded by three London cab drivers, for cab drivers - and with almost 50 years driving experience between them, we know your business inside out. The Hailo Driver app is also packed full of features to help you get the most out of your shift.

    Sep 30, 2014 10:24AM BST
  • What are the key features of the app?

    The Hailo Driver app is packed full of features to help you earn more money. Driver friendly - simple to use and intuitive design. Traffic - get the latest traffic info and easily share traffic problems with other drivers. Events - get real-time updates on job bursts, events and rank status and easily share event info with other drivers. Stats - keep track of your earnings with our comprehensive job stats and history. But we won’t be stopping there. We are continually working to improve our app, and with new innovative features already in development, including fixed pricing and social features, you’ll soon be able to get even more out of your shift.

    May 21, 2014 12:08PM BST
  • Is Hailo exclusively for licensed drivers?

    Yes it is. All our drivers are licensed drivers.

    May 21, 2014 12:15PM BST
  • Can Hailo be used by all licensed drivers?

    Yes. Whichever sectors your licenses cover, you’re welcome to join Hailo.

    May 21, 2014 12:16PM BST
  • How much does it cost?

    With Hailo you only pay when you earn. There are no signup fees, no monthly subscriptions and the app is free to download. We just take 10% on all fares you complete that were sent by Hailo.

    May 21, 2014 12:19PM BST
  • What are the key terms and conditions?

    Our key terms are simple and straightforward. Card only accounts guarantees payment. Hailo does not apply a call out charge. We don’t charge for run ins. We give up to five minutes of free waiting time on all jobs. Other than that it’s pretty much business as usual. Apart from all the other benefits you get from signing up with Hailo. Please see our full terms and conditions here.

    May 21, 2014 12:27PM BST
  • How do I sign up?

    To sign up to Hailo, fill out the short registration form. We’ll then send you a text with instructions on how to download our driver app.

    May 21, 2014 12:28PM BST
  • What phone do I need?

    Hailo works on iPhone and Android smartphones. Specifically, any Android phone that runs on version 4.0 (IceCream) or higher and iPhone models 4 or later. For iPhone make sure you are running iOS 7.1 or above. You will need a 3.5 inch screen or bigger in order to make the most of our Driver App. Read more on our recommended phones here. Hailo works best on the most up-to-date phone software, so please check you have the most recent versions installed for the best Hailo experience. If you are an iOS user, find our more at Apple Support here. Android user? Read this review from PC world

    Nov 05, 2014 11:23AM GMT
  • How can I contact you?

    There are 3 ways you can reach us... Send any questions, comments or feedback directly from the app. Get in touch via our Contact Us form Email us at

    May 23, 2014 04:02PM BST