Help Center

About Hailo

  • Why should I sign up?

    The taxi business is changing and we are seeing more passengers ordering a cab through the convenience of their smartphone. Up until now, this has given an advantage to private hire firms - but because Hailo is Black cab only, London’s cabbies now have the chance to win back their work. Here are a few reasons we think every licensed taxi driver should register with Hailo: Get more passengers every shift. We’ll send you jobs when you want them which means you’ll spend less time running empty and more time earning more money. It’s free to download and there are no fees, subscriptions or long-term commitments. You simply pay when you earn. Hassle-free card payments, on Account or off the street. We are the No. 1 taxi app in London with over 14,000 drivers and 500,000+ registered customers. We were founded by three London cab drivers, for cab drivers - and with almost 50 years driving experience between them, we know your business inside out. The Hailo Driver app is also packed full of features to help you get the most out of your shift.

    Sep 30, 2014 11:39AM BST
  • How are you different from other taxi apps?

    Hailo is the No. 1 taxi app on the market, and with almost 50 years driving experience between them, our driver founders know the taxi business inside out. Combine this knowledge with the expertise of three internet entrepreneurs and you have a taxi app that can really make a difference to how, and how much, you earn. We only work with licensed cabs and we are serious about getting drivers like you more work. Plus, with the backing of some major investors (who have previously backed Facebook, Spotify and Skype) we’re growing fast. We’ve already launched in London, New York, Toronto, Montreal, Boston, Chicago, Washington, Madrid, Barcelona, Osaka and throughout Ireland. When passengers from these cities travel, they will already have Hailo in their pocket when they come to your home town. Hailo is the best and easiest driver app available, so come and join the winning team.

    Oct 06, 2014 08:09PM BST
  • I'm already on another taxi dispatch service, does this matter?

    Hailo is all about giving you the opportunity to get the most out of your shift. It works alongside any other dispatch service you might be on and gives you more jobs when you want them.

    May 20, 2014 03:09PM BST
  • Do I have to stop membership of my existing dispatch service?

    Not at all. Just think of Hailo as another tool to help you make the most out of your shift.

    May 20, 2014 03:09PM BST
  • What are the key features of the app?

    The Hailo Driver app is packed full of features to help you earn more money. Driver friendly - simple to use and intuitive design. Traffic - get the latest traffic info and easily share traffic problems with other drivers. Events - get real-time updates on job bursts, events and rank status and easily share event info with other drivers. Stats - keep track of your earnings with our comprehensive job stats and history. But we won’t be stopping there. We are continually working to improve our app, and with new innovative features already in development, including fixed pricing and social features, you’ll soon be able to get even more out of your shift.

    May 20, 2014 04:21PM BST
I’m only licensed to work in certain sectors. Will Hailo send me jobs outside of these?

    No. Our fully automated GPS-based dispatch system ensures jobs for sector drivers will only be offered in the areas you are licensed for.

    May 20, 2014 04:22PM BST
  • What are the key terms and conditions?

    Our key terms are simple and straightforward. Card only accounts guarantees payment. Hailo does not apply a call out charge. We don’t charge for run ins. ​We give up to five minutes of free waiting time on all jobs. Other than that it’s pretty much business as usual. Apart from all the other benefits you get from signing up with Hailo. Please see our full terms and conditions here

    May 20, 2014 04:27PM BST
  • How can I contact you?

    There are 3 ways you can reach us... Send any questions, comments or feedback directly from the app. Get in touch via our Contact Us form Email us at

    May 23, 2014 04:04PM BST