Help Center

Getting started

  • What phone do I need?

    Hailo works on iPhone and Android smartphones. Specifically, any Android phone that runs on version 4.0 (IceCream) or higher and iPhone models 4 or later. For iPhone make sure you are running iOS 4.3 or above. You will need a 3.5 inch screen or bigger in order to make the most of our Driver App. Hailo works best on the most up-to-date phone software, so please check you have the most recent versions installed for the best Hailo experience. And did you know that if you got yourself a new phone specifically for work you might be able to claim the tax back. Have a chat with your accountant and see how much you can save.

    Sep 30, 2014 02:11PM BST
  • What phone plan should I have?

    With Hailo you will be required to call your passengers and send & receive data through the app. We recommend that you choose a phone plan that gives you a minimum of 200 minutes call time per month and at least 1GB data per month of data. With most mobile phone networks you can negotiate really cost effective deals for calls and data on a pay monthly contract.

    May 20, 2014 04:39PM BST
  • What's the battery usage?

    Because our app works with the GPS on your phone battery, usage is quite high. Therefore it is a requirement that your phone is plugged into your car charger at all times when Hailo is in use.

    May 20, 2014 04:39PM BST
  • I don't have an email address?

    To use Hailo you will need an email address. They are very easy to set up but if you need some help, ask a friend or family member, drop in to the Hailo Driver Office, or if you see us out on the ranks, grab us and we can sort one out there and then.

    May 21, 2014 09:50AM BST
  • I've uploaded my documents and profile photo - what next?

    You are almost ready to start taking jobs from Hailo. It typically takes less than 24 hours for our Hailo Driver Team to verify your details. We’ll let you know by email and text when they are done and then you’ll be good to go.

    May 21, 2014 10:04AM BST
  • I've signed up, when can I start taking jobs?

    When your details have been verified (you will receive a text and email from us when they are) you’ll be ready to go and can start accepting jobs straight away. But remember to tap Go On Duty on the app every time you start your shift.

    Oct 06, 2014 08:24PM BST
  • Does Hailo work on an iPad or Android Tablets?

    Yes it does. But to stay connected when you are ‘On Shift’ and away from wifi you will need a model that works with a 3G SIM card. That said, you’ll still need a phone so you can call passengers and passengers can contact you.

    May 20, 2014 04:38PM BST
  • Why do I need to enter my bank details?

    We pay all our drivers straight into their bank account so we need your bank details to do this on time, everytime. We use the highest industry standard of encryption to ensure your bank details are safe and secure. And they are not held on the app itself, so if you lose your phone your details won’t fall into the wrong hands.

    May 21, 2014 10:06AM BST
  • How do I sign up?

    To sign up to Hailo, fill out the short registration form. We’ll then send you a text with instructions on how to download our driver app.

    May 21, 2014 09:48AM BST
I’m having trouble signing up on the website, what can I do?

    The first thing to do is check you have entered your details correctly (license details, email address and phone number). If you are still having trouble, send us a message with details of the problem using the Contact Us form and we’ll get back to you as soon as possible.

    May 23, 2014 04:05PM BST