Help Center

The Hailo service

  • Do you show a destination?

    Customers do have the ability to choose a destination in the app, but we don’t force them to do this as we want to keep the ordering process very quick and easy.

    May 21, 2014 10:25AM BST
  • I share a cab. Is Hailo registered to the driver or the taxi?

    The Hailo app is registered to the driver, not the cab. Just login every time you go on shift. If you use more than one cab, please make sure the correct taxi details are entered when you login.

    May 21, 2014 10:26AM BST
Which credit cards work with Hailo?

Hailo accepts Mastercard, Visa and American Express credit cards and all major debit cards. When your passenger pays by Account, our PCI compliant payment provider has their card details stored securely and payment will be processed without you having to input any card information.

    May 21, 2014 10:21AM BST
  • Do you have any big accounts?

    We have more than 500,000 registered users in the UK! We’ve also recently launched Hailo for Business in London, which is our new service for corporate clients, and we plan to roll it out across the UK.

    May 21, 2014 10:23AM BST
What is the minimum fare?

    There’s no standard minimum fare with Hailo, just your usual starting fare as dictated by your licensing body.

    May 21, 2014 10:28AM BST